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Cullman, AL: (256) 739-5915

Albertville, AL: (256) 878-4006

Huntsville, AL: (256) 533-4454

Statewide Toll Free: 1-800-228-6544


View Frequently Asked Questions

Have questions? Get started by viewing the list we have compiled of frequently asked questions that we receive from customers. If you still have questions or would like help, please don't hesitate to reach out to us.


Does my insurance cover all my costs for medical equipment?

The answer is... sometimes. However, there are many variables including the type of insurance you have, if you have secondary insurance and if those deductibles have been met, etc.

Our highly trained insurance specialists will break down the cost for you and thoroughly explain each point. If needed, we can set up a payment plan for you, or alternatively, we have financing available through Care Credit.

What is my deductible? What is my co-pay?

Except for Medicare, every insurance's deductible amount is different. Medicare's 2020 deductible is $198, with a 20% co-pay. Co-pays can be different as well, but most insurances have a 20% co-pay.

This means that after you have paid $198 (or whatever your insurance's deductible is) out of your pocket for medical expenses, Medicare or private insurance (BCBS, etc.) will then pay 80% (though some insurances vary) of the charge, unless you have secondary insurance or supplement.

Why has my doctor ordered this equipment?

Based upon a diagnosis that we received on the prescription sent to us, we can provide a broad explanation, but it is recommended that you contact your doctor for specifics.

Do you come to my home to set up or deliver supplies?

If a patient has been ordered to have oxygen, yes we do. In other cases, unless the patient is homebound, we ask that you come to one of our three locations where we can customize our in house equipment to your needs. Alternatively, we will be happy to ship to your home at an additional charge.

Why should I come to your office versus buying my equipment online?

Medical equipment is best purchased at a local DME (Durable Medical Equipment) store where specially trained personnel can provide you the highest quality of care, answer your related questions and be available for additional support if needed.

In consideration of the COVID-19 crisis, at this time we ask that you call our office to discuss your options with our staff.

Are your prices cheaper than your competitors?

If billing through insurance, those insurances dictate to us what they will pay us, the provider. This is called an "allowable", so no one DME is less expensive than another.

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